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Frequently asked questions.

Got questions? We've got you covered. Search below or browse by topic, and if you can't find what you're looking for, our Calgary team is just a call away.

Natural Gas 1yr $3.39/GJ Electricity 1yr 6.69¢/kWh Natural Gas 2yr $4.09/GJ Electricity 2yr 7.49¢/kWh No sign-up fees $0 Cancel anytime 10-day notice 100% Alberta Calgary support

Energy rates come down to two key factors: transmission and distribution. Transmission is the cost of moving energy from its source to a storage facility, and those charges are based on how much you use. Distribution reflects how easy or difficult it is to reach customers, rural communities can see higher rates due to lower population density.

For a deeper look at Alberta's energy sector, the Utilities Consumer Advocate is a great resource.

A fixed rate locks in a set price regardless of what the market is doing, so your rate stays the same for your whole term. A floating rate moves with the current market price as it rises and falls.

Floating rates have historically been lower on average. They tend to suit people who want to pay as little as possible when rates are low, aren't sensitive to sudden price changes, and don't need a perfectly predictable monthly budget.

We provide energy services to homeowners and small business owners across Southern Alberta. If you're not sure whether we cover your area, just get in touch and we'll confirm.

If services are already active at your location, we can usually have you up and running within 24 hours.

If services still need to be activated at the location, it typically takes anywhere from 24 hours to 5 business days (24 hours is possible with a rush request and a $250 fee payable to the distributor).

You don't have to commit to anything. If you ever wish to leave PowerBill, just give us 10 days' notice before moving to a new provider, no hassle, no exit fees, no worries.

We're committed to transparency and affordability, no hidden charges, mark-ups, or departure fees, ever. Our monthly administrative costs are among the most competitive around, and our floating rates are designed to beat those of the bigger players. Take a closer look at our current rates.

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