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Frequently Asked Questions

 

Got questions? We've got you covered! Dive into our frequently asked questions, or get in touch with us personally if you can't find what you're looking for.

How are the rates for electricity and natural gas determined?

Energy rates are determined by two key factors: transmission and distribution. Transmission involves moving the energy from the original source to a storage facility; these charges are based on the customer’s usage. Distribution costs are typically based on how easy or difficult it is to get to customers (ie: higher rates for rural communities due to low population density).


To learn more, we recommend visiting the Utilities Consumer Advocate website for information on the energy sector in Alberta.

What is the difference between fixed rates and floating rates?

The difference between the two is that fixed rates offer a set rate for electricity regardless of current market prices, whereas floating rates provide you with the current market price based on the fluctuations in the market.

Are floating rates better for me?

Floating rates are historically lower on average, they are preferred by consumers who want to pay as little as possible when rates are low and who aren’t sensitive to sudden price changes and do not need a predictable budget.

What is PowerBill's service area in Alberta?

PowerBill provides energy services for Southern Albertan homeowners and small business owners. For a map of our current service regions, click here.

How long does it take to activate services for electricity and natural gas?

If services are already active at the location, we can get you up and running within 24 hours!


However, if services need to be activated at the location, service activation time can range between 24 hrs to 5 business days. (24 hrs with a rush request and $250 fee payable to the distributor)

How long do I have to commit to a contract with PowerBill?

You don’t have to commit to anything! We want you to feel confident knowing that we have your best interest at heart. If you ever wish to leave PowerBill, you simply need to give us 10-days notice before moving to a new provider. No hassle, no exit fees, no worries.

How are you able to ensure you can offer the lowest prices?

Rest assured, we're committed to transparency and affordability – no hidden charges, mark-ups, or departure fees, ever. Our monthly administrative costs are among the most competitive in the market, ensuring you get unparalleled value. Plus, our floating rates are designed to beat those of the bigger players. For a closer look at our competitive rates, click here.

Reach out — We're here to talk

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We're here to help with any questons! Fill out the form or call us at 1-855-637-2868